Excellence in Women's Health

Catering to Your
Medical Needs

A boutique concierge experience blending high-standard OBGYN expertise with the personalized attention of a family practice.

15+ Years Experience
Insurance Accepted
Same-Week Appointments

Working Hours

Mon – Sat: 8AM – 4PM

Call or WhatsApp

876-348-9949 / 648-5715

Visit Us

Ardenne Emirates, Kingston 10

Our Services

Comprehensive Care

Confidential, compassionate, and tailored to the unique journey of every patient. Click any service to learn more.

Don't see what you need? Send us a message — we offer more than what's listed here.

First Visit?

Your New Patient Guide

Everything you need to know to feel prepared, comfortable, and cared for from the moment you arrive.

1

Book Your Visit

Reserve online via our patient portal, call 876-348-9949, or send a WhatsApp message. Same-week slots are usually available.

2

What to Bring

A valid ID, your insurance card (if applicable), a list of current medications, and any prior medical records relevant to your visit.

3

When You Arrive

We're located at Shop 14, Ardenne Emirates. Free parking is available on-site. Please arrive 10 minutes early for first-visit paperwork.

4

During Your Visit

Expect a 30–60 minute appointment with no rush. Dr. Neely-James personally walks every patient through their care plan.

A few helpful tips before your appointment

  • If scheduled for a Pap smear, please avoid intercourse, douching, or vaginal products for 48 hours prior.
  • Wear comfortable, easily removable clothing. Gowns are provided for examinations.
  • Bring a list of questions — we encourage you to ask anything, big or small.
  • Need to cancel? Please give 24 hours notice when possible so we can offer the slot to another patient.

Need to reschedule?

WhatsApp Us
Our Team

The Medical Suite Specialists

A multidisciplinary team supporting your complete wellness journey.

Dr. Marie Brown

Consultant Urologist

Expert care for urinary tract health, bladder concerns, kidney stones, and surgical urological interventions for both women and men.

Dr. Lashanta Smith

Certified Nutritionist

Holistic dietary planning designed to enhance medical treatments, support fertility, manage pregnancy nutrition, and build long-term vitality.

Dr. Janaki Parsard

Dermatologist

Specialised care for skin, hair, and nail health — including acne, eczema, pigmentation, cosmetic dermatology, and skin cancer screening.

Dr. Samantha Walker

Pediatrician

Comprehensive medical care for infants, children, and adolescents — including wellness visits, immunisations, developmental assessments, and acute care.

Also Available

Mental Health Services

We also offer access to Psychiatry and Psychology services through our trusted network of professionals. Confidential consultations available by appointment.

Enquire
Dr. Shantell Neely-James, lead physician at SNJ Concierge Gynaecology

Lead Physician

Dr. Shantell Neely-James

Dr. Shantell Neely-James is double-qualified as an Obstetrician-Gynaecologist and a Family Physician, allowing her to provide holistic, comprehensive care for every patient.

Her concierge model is built on education, accessibility, and the time needed to truly listen to patient concerns in a premium, stress-free environment.

15+

Years Practicing

2

Board Certifications

University of the West Indies coat of arms

MBBS, DM (OBGYN)

UWI Specialist Graduate

Payment Options

Insurance & Billing

We accept all major local insurance providers and offer transparent self-pay rates.

Sagicor
Health Insurance
Guardian Life
Health Insurance
Canopy
Health Insurance
+ Most Major
Local Providers

Self-Pay Accepted

Cash, debit, and major credit cards accepted at the clinic. Contact us for current consultation rates.

Direct Billing

We bill most major insurers directly so you don't have to. Please bring your card to your appointment.

Not Sure?

Call us before your visit to verify coverage for specific procedures and services.

Patient Voices

Care That Speaks for Itself

Dr. Neely-James actually listens. I've never felt rushed and the entire team makes you feel like family.
Verified Patient
Annual Wellness Visit
From prenatal care to delivery, I felt completely supported. The personal attention is unmatched anywhere in Kingston.
Verified Patient
Prenatal Care
The concierge model is exactly what it promises — no waiting rooms full of people, just thoughtful, expert care.
Verified Patient
Family Practice

Testimonials shared with patient consent. Names withheld for privacy.

FAQ

Common Questions

Quick answers to help you prepare for your visit.

Do I need a referral to book an appointment?
No, you do not need a referral for most of our services, including gynaecology and family practice visits. You can book directly with us via the online portal, by phone, or on WhatsApp.
What makes "concierge" care different?
Concierge care at SNJ means longer appointment times (30–60 minutes), direct communication with your physician, minimal wait times, and a focus on your overall health alongside specialised care. You're treated as an individual, not a chart number.
Which insurance providers do you accept?
We accept Sagicor, Guardian Life, Canopy, and most other major local Jamaican insurance providers. We bill insurers directly in most cases. If you're unsure about coverage for a specific service, please call ahead and we'll verify it for you.
How long is a typical appointment?
New patient visits typically run 45–60 minutes, while follow-up appointments are 30–45 minutes. We deliberately book fewer patients per day so every visit gets the time it deserves — no rushing.
What's your cancellation policy?
We kindly ask for 24 hours' notice when possible so we can offer your slot to another patient. Life happens — please just call or WhatsApp us if your plans change, and we'll work with you to reschedule.
Do you see teen and adolescent patients?
Yes. Dr. Neely-James is also a qualified family physician and welcomes adolescent patients for HPV vaccinations, menstrual concerns, contraception counselling, and general wellness visits in a confidential, supportive setting.
What if I have an emergency after hours?
Existing patients have access to concierge emergency contact channels. For life-threatening emergencies, please call 119 or go directly to your nearest hospital. For urgent non-emergency concerns, message us via WhatsApp and we'll respond as quickly as possible.
Do you offer home visits?
Yes — concierge home visits are available for established patients within the Kingston area when care at your residence is preferred or required. Please contact us to discuss arrangements.
How do I get my test results?
Results are typically available within 5–10 business days depending on the test. We'll contact you personally with your results and a clear explanation of next steps — no chasing down a portal or a busy receptionist.
Get in Touch

Visit or Send Us a Message

Have a question before booking? We're here to help.

Send us a question

We typically reply within one business day.

Please do not send urgent medical information through this form.